FAQs

  • Typical processing time is 2-7 business days to leave our facility. Orders shipping within the US will take 3-7 business days to arrive. Select special order items may have longer lead times.

  • If you are unhappy with your purchase, you may return the item within 30 days of delivery for a full refund. Item must be returned in new, unworn condition with original packaging. Return shipping costs will not be covered unless the return is the result of an error ie; item defect or order issue. You may contact us directly here: shopnaturemomo@gmail.com

  • Yes, NatureMomo products are designed in-house and are original designs unless specified in the product listing as a being part of a partnership i.e Jewelry collection

  • you may contact us at shopnaturemomo@gmail.com to cancel an order. if the order has already shipped and in transit, it will require the return process outlined in https://www.naturemomo.com/returns

  • You may email us at any time along with your order number to shopnaturemomo@gmail.com to check order status or if you have any questions about your purchase. We will email you tracking information as soon as your order leaves our facility.

  • No, we do not deliver to PO box addresses at this time.

  • We pride ourselves in creating a great shopping experience for our customers. However, from time to time an issue may arise. Please contact us at shopnaturemomo.com for assistance.

  • You may contact us along with the product info to shopnaturemomo@gmail.com for an ETA. Please note, we may not always have an estimated time of arrival for our products.